Turn scattered support requests into tracked tickets with SLAs and Teams notifications — so nothing gets lost in chat or inboxes.
Internal support requests arrive through chat, email and hallway conversations. There's no single queue, no SLA visibility and no history — so requests slip, the same questions repeat, and IT and facilities can't show how they're performing.
Flex Help Desk gives your team a structured ticketing system inside SharePoint and Teams. Requests become tracked tickets with SLAs, owners get Teams notifications, and an asset register ties issues to the equipment they're about — all without leaving Microsoft 365.
Every request becomes a structured, searchable ticket with status and history.
Response and resolution times tracked against SLAs, so priorities stay visible.
Owners and requesters get updates directly in Microsoft Teams.
Link tickets to the assets they concern and keep an inventory in one place.
Tickets are categorised and routed to the right team automatically.
See volumes, response times and bottlenecks at a glance.
Book a free demo and we'll show you Flex Help Desk live inside Microsoft 365 — and map it to your biggest pain point.
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